Help
Frequently asked questions
Here are the things customers ask us most often. If your question is not answered, you are always welcome to contact us.
When will I receive my tickets?
Your mobile tickets are sent to the email address you entered at checkout. They normally arrive one to two weeks before the event, sometimes closer to the date, but always no later than the day of the event. Your seats are secured from the moment your order is paid, so you can sit back until then.
Do I need to do anything in advance?
No. When the tickets are sent, clear step-by-step instructions come with them so you can easily open them on your phone.
I can't find my order confirmation
Check your spam folder first. Then make sure the email address you entered is spelled correctly, one missing letter is enough for the email to go astray. Email us with your name and event and we will find your order.
Which section and row will I get?
What you buy is a category, for example Best seats or Standing. The exact section, row and seat are shown on the tickets when they are delivered.
Will we be seated together?
Yes. Tickets bought in the same order are placed together.
Can I change the date?
Email us with your order number and the date you would prefer, and we will arrange it subject to availability.
Which payment methods are available?
Swish, card, Klarna and PayPal. Klarna requires a Swedish billing address; from abroad, choose card or PayPal.
The event has changed venue or time, are my tickets still valid?
Yes. When an event is moved, all tickets move with it automatically.
We are a larger group
For more than ten tickets we are happy to help you personally. Write to info@ticketsweden.se with the event, the number of tickets and your preferred category.
What happens if something goes wrong?
In the unlikely event that your tickets cannot be delivered, you receive equivalent or better tickets to the same event, or a full refund. If the event is cancelled, the ticket price is refunded automatically to the same payment method.
Right of withdrawal and refunds
The applicable terms are in our terms of purchase and on the right of withdrawal page.
This is an English translation of our Swedish terms. If the two versions differ, the Swedish version applies.